Privacy Policy
Last Updated: June 27, 2026
Sarave Perfume (“we”, “our”, “us”) values the trust you place in us. We are committed to protecting your privacy and safeguarding your personal information with the highest standards of security and transparency. This comprehensive Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of your data when you visit our website (saraveperfume.com), purchase our products, or interact with our services.
1. Acceptance and Scope
By accessing our website, creating an account, or purchasing our products, you explicitly agree to the terms and practices described in this Privacy Policy. This policy forms an integral part of our Terms & Conditions. If you do not agree with any part of this policy, please discontinue the use of our website immediately.
2. Information We Collect
To provide you with a premium shopping experience, we collect information in three primary ways:
A. Information You Provide Directly to Us:
- Account & Contact Details: When you register for an account, subscribe to our newsletter, or contact our support team, we collect your full name, email address, phone number, and account password.
- Order & Shipping Information: When placing an order, we collect your billing address, shipping address, and specific delivery instructions.
- Payment Information: To process your transactions, we collect payment details. Please note that credit/debit card numbers and UPI details are processed securely through our trusted third-party payment gateways. We do not store full card numbers on our servers.
- Feedback & Communications: Any reviews, feedback, or correspondence you send to us via email or social media.
B. Information We Collect Automatically:
- Device & Log Data: We automatically record information such as your IP address, browser type, operating system, device identifier, and the time and date of your visit.
- Browsing Behavior: We track how you navigate through our website, which pages you view, the time spent on specific pages, and the links you click. This helps us understand what products interest you most.
C. Information from Third Parties:
If you choose to link or log in using third-party services (like Google or Facebook), we may receive information such as your name and email address as permitted by your settings on those platforms.
3. How We Use Your Information
We do not collect data aimlessly. Your personal information is utilized strictly for the following purposes:
- Order Fulfillment: To process your transactions, generate invoices, arrange for shipping via our courier partners, and handle returns or refunds.
- Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance regarding your orders.
- Personalization & Experience: To tailor your website experience, remember your preferences, and recommend fragrances that match your profile.
- Marketing & Communications: With your consent, we use your email or phone number to send you updates on new perfume launches, exclusive offers, and promotional campaigns. You can opt-out at any time.
- Fraud Prevention & Security: To detect and prevent fraudulent transactions, unauthorized account access, and other illegal activities.
- Legal Compliance: To comply with applicable taxation, accounting, and legal requirements under Indian law.
4. Cookies & Tracking Technologies
Our website uses "cookies" (small data files stored on your device) and similar tracking technologies (like web beacons and pixels) to enhance your experience.
- Essential Cookies: Strictly necessary for the website to function, such as keeping items in your shopping cart.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements to you on other platforms.
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may prevent you from completing a purchase.
5. Information Sharing & Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data under the following circumstances:
- Service Providers: We share necessary details with trusted third parties who assist us in operating our business, such as secure payment processors (e.g., Razorpay, Stripe), logistics and delivery partners (to ship your perfume), and email marketing platforms.
- Legal Obligations: We may disclose your information if required to do so by law, court order, or government request, or to protect the rights, property, and safety of Sarave Perfume, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the acquiring entity.
6. Data Security Measures
We employ robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes utilizing SSL (Secure Socket Layer) encryption for data transmission and partnering strictly with PCI-DSS compliant payment gateways. However, please understand that no transmission of data over the internet is 100% secure. You are responsible for keeping your account password confidential.
7. Data Retention
We retain your personal information only for as long as is reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once the data is no longer necessary, it is securely deleted or anonymized.
8. Your Privacy Rights & Choices
- Access & Update: Log into your account at any time to review or update your personal details.
- Opt-Out: Unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of our emails, or by contacting our support team.
- Data Deletion: Request the deletion of your personal data from our systems by emailing our Grievance Officer, subject to certain legal exceptions (e.g., keeping records of a completed sale for tax purposes).
9. Children’s Privacy
Our website and products are intended for adults. You must be at least 18 years old to make a purchase. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete it.
10. Third-Party Links
Our website may contain links to external sites (e.g., social media platforms). We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read their respective privacy policies.
11. International Data Transfers
While our primary operations are based in India, some of our service providers (like web hosting or cloud storage) may process data on servers located outside of India. By using our services, you consent to the transfer of your information to these facilities, which are governed by strict data protection agreements.
12. Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any grievances, concerns, or questions regarding this Privacy Policy or how your data is handled, please contact our Grievance Officer:
Brand Name: Sarave Perfume
Name: Sachin
Designation: Founder / Grievance Officer
Address: Sarave Perfume Headquarters, New Delhi, Delhi, India
Phone: 8527722329
Email: support@saraveperfume.com
Availability: Monday - Friday (9:30 AM - 6:30 PM IST)
13. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be prominently posted on this page with an updated "Last Updated" date. Continued use of our website constitutes your acceptance of the revised policy.
