Return & Replacement Policy
At Sarave Perfumes, each fragrance is individually inspected, batch-certified, and securely encased before leaving our atelier. We want your experience to be flawless.
Damaged or Broken in Transit
If your perfume arrives broken, cracked, shattered, or severely leaking from courier transit:
- Brand-New Replacement Bottle: We immediately dispatch a fresh bottle to your address at 100% zero additional cost.
- No Return of Broken Glass: For safety reasons and courier liquid transport bans, you do NOT need to send back broken glass or spilled perfume.
- Proof Required: Clear photo/video of the broken bottle and outer shipping box label with AWB number.
Wrong Perfume Delivered
If our fulfillment team mistakenly packed an incorrect fragrance variant or size:
- Free Doorstep Reverse Pickup: We schedule our courier partner to collect the wrong item from your doorstep.
- Condition Requirement: The perfume must be unopened, unsprayed, and in original luxury box with seals intact.
- Your Choice of Resolution: Once the product reaches our warehouse and passes verification, you can choose between:
• Immediate dispatch of the correct perfume, OR
• 100% full money refund back to your original payment source.
How to File a Return or Replacement Claim
Log in to Account
Access your Sarave customer dashboard using your phone number or email.
Click “Request Return”
Find your delivered order in the My Orders tab and tap Request Return.
Upload Proof Photo
Attach clear photo(s) of the defect or the unopened wrong item with the box label.
Fast Resolution
Our team verifies claims within 24–48 hours and triggers your replacement or refund.
Ready to file a request for your delivered perfume?
Go to My AccountNon-Returnable Scenarios
Due to strict hygiene, cosmetic safety guidelines, and the artisanal nature of pure perfume extracts, we cannot accept returns, exchanges, or refunds under the following circumstances:
Have questions about your order or need assistance filing a claim?
